Refund policy

Refund & Return Policy
Effective Date: 4/22/2025

At Century Ink, we take great pride in the unique, custom-made garments we create for our customers. Due to the personalized nature of our products, our refund and return policy is outlined below:

1. No Returns or Refunds on Custom Orders

All of our products are made-to-order and tailored to your specific selections. Because of this, we are unable to offer refunds or accept returns except in cases where an error was made on our part. Please double-check all details before submitting your order.

2. Exceptions for Errors Made by Century Ink

If your order does not match the specifications you provided—such as incorrect size, color, or a significant design discrepancy—we will make it right. Here's how to proceed:

Report the Issue: Notify us within 24 hours of receiving your item. Include a description of the issue and clear photos showing the error.
Return Instructions: If we confirm the issue was our mistake, we’ll provide return instructions and cover return shipping costs.
Resolution Options: Once we receive and inspect the item, we will either remake it at no cost or issue a full refund, including original shipping charges.

3. Order Cancellations

Orders may be canceled within 24 hours of placement. After this window, your order may already be in production and cannot be canceled or modified.

4. Customer Responsibility

Please carefully review your order before submitting it. We are not responsible for mistakes related to incorrect sizes, colors, or other specifications provided at checkout.

5. Need Help? Contact Us

If you have any questions or need assistance with your order, please contact us right away. We’re here to help and ensure you’re satisfied with your experience.